New or lost passport — linking your visa details and rechecking VEVO
The steps for telling Home Affairs about your new passport after renewing or losing one — ImmiAccount and the web form, the ETA 601 exception, rechecking in VEVO and finding your embassy or consulate.
Overview — your visa is linked to your passport details
An Australian visa is linked to your passport details. If you have renewed your passport, or lost it and been issued a new one, Home Affairs (the Department of Home Affairs) says: "Tell us when you get a new passport." This is so that your new passport can be linked to your existing visa or application, and the fastest way is ImmiAccount. This guide sets out the steps in order: reporting a lost or stolen passport to the police and contacting your country's embassy or consulate, telling Home Affairs about the new passport, and rechecking in VEVO (Visa Entitlement Verification Online). Home Affairs notes that a change in circumstances may affect your visa, but this guide does not assess individual effects.
Exception — ETA 601 holders reapply rather than link
Electronic Travel Authority (ETA, Subclass 601) holders are an exception. Home Affairs' ETA guidance explains that an ETA is electronically linked to the passport used in the application, and that when the passport expires or you get a new passport the ETA ceases, so you must apply for a new ETA. An existing ETA cannot be transferred to a new passport, and you apply through the Australian ETA app, not ImmiAccount. The same guidance states that an ETA must be applied for and issued outside Australia, so if you received your new passport while in Australia, check with Home Affairs or an OMARA-registered migration agent first. For other visas, check the Home Affairs guidance for that visa.
Updating your passport details — ImmiAccount and the web form
There are currently two pathways for giving Home Affairs your new passport details. The standard one is changing your passport details in ImmiAccount (the Home Affairs online services account), which Home Affairs describes as the fastest method. In a few cases that ImmiAccount cannot handle, use the New Passport Details web form. The paper Form 929 cannot be used from 25 November 2024.
Six cases that need the web form
Home Affairs advises that changes you cannot make through ImmiAccount include the following: (1) your application cannot be imported into ImmiAccount; (2) your travel document is a Titre de Voyage (Convention Travel Document) or a Certificate of Identity; (3) your partner visa application does not appear in ImmiAccount; (4) the application ID on your acknowledgement of receipt starts with 'IRIS'; (5) your gender has changed; (6) the date of birth on your passport has changed. If any of these applies, use the web form.
- Log in to ImmiAccount → select your application → Edit/View details → Update details
Check first — pathway, preparation and whose passport
Before you enter your new passport details, check three things: whether your application appears in ImmiAccount (if it does not, whether it can be imported and whether the web form applies), whether the new passport details you need to enter are ready, and whose passport you are reporting. Check each item against the Home Affairs guidance.
- Can you see your application in ImmiAccount? — if not, check whether it can be imported; if it cannot, use the web form
- New passport details — number, country of issue, issue and expiry dates; the web form also needs a copy of the photo page
Four situations — renewal, loss, changes and ETA
The web form's reasons: name, date of birth or gender change; lost or stolen; a new passport from a different country from the one on record; expiry or replacement. Start with the card that fits your situation.
Home Affairs says the fastest way to report a new passport is through Change of passport details in ImmiAccount. First check whether any of the reasons that require the web form (such as the six above) applies to you.
Check how to report it on your state police's official website (where to report differs by state) → ask your country's embassy or consulate about a replacement → tell Home Affairs when you receive the new passport. Choosing lost or stolen on the web form shows fields for the approximate date and, if known, the police report number.
Gender or birth date changes need the web form. Gender evidence can be a registered medical practitioner's or psychologist's statement, an Australian Government travel document or a state/territory birth certificate; a state/territory BDM (Births, Deaths and Marriages) document recognising the change also counts. For names, see the 'Matching names on official documents' guide.
An ETA is linked to the passport used to apply for it, so you must make a fresh application with the new passport, and an existing ETA cannot be transferred. An ETA must be applied for and issued outside Australia, so if you are in Australia, check first with Home Affairs or an OMARA-registered migration agent.
Steps to take after a loss or renewal
Start at step 1 if your passport was lost or stolen, or step 3 if you already have a new one. Follow each organisation's own advice for your case.
- Police report (lost or stolen) — where to report differs by state, so check your state police's official website. The embassy or consulate of your passport's issuing country decides whether a report (number) is required
- Ask your country's embassy or consulate about a replacement — find it in DFAT's list of embassies and consulates in Australia, and follow its guidance on requirements and procedures
Common mistakes
These are misconceptions and mistakes that often come up when linking a new passport. Check the following five first.
- Assuming an ETA 601 can also just be linked — an ETA cannot be transferred, and you must apply for a new one with your new passport
- Looking for the Form 929 you saw online — the paper Form 929 cannot be used from 25 November 2024. Use ImmiAccount or the web form
- Confusing ImmiAccount with the web form — if ImmiAccount can handle your case, use Update details in ImmiAccount, not the web form
Useful official links
- Department of Home Affairs — You have a new passport(opens in a new window)
How to tell Home Affairs about a new passport, including the ImmiAccount steps, web form conditions and processing times (Home Affairs)
- Department of Home Affairs — New Passport Details (online form)(opens in a new window)
Online form for giving Home Affairs your new passport details when you cannot use ImmiAccount (Home Affairs)
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