Free Interpreting & Translation (TIS National · NAATI)
Even if your English is still limited, you can communicate in your own language at hospitals, GPs, government offices and banks. This guide explains how to use the government's free telephone interpreting service TIS National (131 450) and NAATI-certified interpreting and certified translation for visa, licence and bank submissions.
This guide is general information explaining how newly settled non-English-speaking residents can use the government's free interpreting service TIS National and NAATI-certified interpreting and translation, so that they can communicate without a language barrier at hospitals, government offices, banks and legal consultations. It is not legal or migration advice, and phone numbers, eligibility, fees and program names may change, so always check the latest information on each organisation's official website.
Don't put off seeing a doctor, making a report or seeking advice just because your English is limited — using an interpreter is a normal right, and in many cases it is provided free of charge.